Privacy Policy

Effective Date: 10.02.2025
Last Updated: 10.02.2025

1. Introduction

OAM Online Auto Market ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and the Croatian Personal Data Protection Act.

2. Data We Collect

We may collect and process the following categories of personal data:

Personal Identification Data (Name, surname, address, email, phone number)
Account Information (Username, password, transaction history)
Financial Data (Payment details, billing information)
Technical Data (IP address, browser type, device information)
Communication Data (Messages, emails, customer service interactions)
Marketing Preferences (Subscription to newsletters, promotional materials)

3. How We Collect Your Data

We collect personal data in the following ways:

Directly from you (e.g., when registering on our website, making a purchase, or subscribing to our newsletter)
Automatically (e.g., via cookies and similar technologies)
From third-party sources (e.g., analytics providers, payment processors)

4. Purpose of Processing Your Data

We use your personal data for the following purposes:

To provide and improve our services
To process transactions and payments
To respond to inquiries and customer support requests
To send marketing communications (with your consent)
To comply with legal and regulatory obligations
To enhance website security and fraud prevention

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract (e.g., processing transactions)
Legal obligations (e.g., tax and regulatory compliance)
Legitimate interests (e.g., improving user experience, fraud prevention)
Consent (for marketing communications and cookies)

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, we securely delete or anonymize your data.

7. Sharing Your Data

We may share your data with:

Service providers (e.g., payment processors, IT support, analytics providers)
Legal authorities if required by law
Business partners for marketing (only with your consent)
Third parties in case of a business transfer or merger

We do not sell or rent your personal data to third parties.

8. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other legally approved mechanisms.

9. Your Rights Under GDPR

Right to access – Request a copy of your personal data
Right to rectification – Correct inaccurate or incomplete data
Right to erasure – Request deletion of your data under certain conditions
Right to restrict processing – Limit processing of your data
Right to data portability – Receive your data in a structured format
Right to object – Object to data processing based on legitimate interests
Right to withdraw consent – If processing is based on consent

To exercise these rights, contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience. You can manage cookie preferences through your browser settings.

11. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, loss, or disclosure.

12. Complaints

If you believe your data protection rights have been violated, you can lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) or contact us directly.

Regulator Contact:
Agencija za zaštitu osobnih podataka (AZOP)
Selska cesta 136, 10 000 Zagreb, Croatia
Email: [email protected]
Website: www.azop.hr

13. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

14. Contact Information

For any questions regarding this Privacy Policy, please contact us at:

OAM Online Auto Market
Email: [email protected]
Phone: +385 91 534 2520